Frequently Asked Questions
Your guide to luxury shopping and seamless service.
What is the standard shipping timeframe for Lux Cove orders?
We offer complimentary express shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-10 business days depending on your location.
How do I initiate a return or exchange?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all Lux Cove tags attached. Visit our Return Portal to generate a prepaid shipping label.
Are your products authentic and ethically sourced?
Absolutely. Lux Cove guarantees the authenticity of every item. We partner exclusively with designers who adhere to fair labor practices and utilize sustainable, high-quality materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm and Klarna.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Do you offer personalized styling advice?
Yes, our concierge team is available for virtual styling consultations to help you find the perfect fit and curate your wardrobe. Contact us via live chat to schedule an appointment.